This Refund Policy describes how Cefnogi Solutions Pvt Ltd reviews refund requests for services and project work. Refund eligibility depends on the applicable proposal, service agreement, work already completed, and applicable law. Nothing in this policy removes any refund right that cannot legally be waived.
Project fees and payment milestones are set out in the relevant written agreement or invoice. When a project is stopped or changed, we review amounts paid against work completed, milestones reached, and any expenses or third-party commitments made for the project, as provided in that agreement.
If you believe a payment was made in error, a charge was duplicated, or an agreed service was not provided as described, contact us with the invoice details and supporting information. We will review the request and explain the outcome. Any approved refund will account for the terms of the agreement and applicable law.
Fees for work already performed and non-cancellable costs incurred for your project may not be refundable where the agreement and applicable law permit. We will identify relevant work or costs when responding to a request. This policy does not create a blanket no-refund rule or limit mandatory consumer protections.
Email hey@cefnogi.com with your name, project or invoice reference, payment date and amount, and the reason for the request. Please contact us as soon as you notice a billing issue so we can investigate it.
If a refund is approved, it will normally be returned to the original payment method where available. The time for the funds to appear may depend on the payment provider or financial institution. We will provide any available confirmation of the refund.
